No, currently we sell and deliver our products only in India.
Yes, Gift Vouchers of denominations Rs. 500, Rs. 1000, Rs.1500 and Rs. 2000 are available on the website.
There are no true international norms for clothing as every company tends to have its own sizing standards. Please refer to our Size Guide available on the website where we have suggested measurements for each age group. The best approach is to take your own measurements and compare these to our measurement charts.
We will share an order confirmation ID through an email and SMS once your order is received successfully.
You can view your order status at any time once you have placed your order, through My Orders options after logging in to your Superminis account on Superminis’ website. We try and dispatch all the orders from our warehouse within 2-4 working days. Once the order is dispatched, you will receive a unique tracking identity number from our Logistics Partner. You can use the tracking ID on the Logistics Partner’s website to check your order status. For any concerns at any time, you can contact us via phone helpline or an email (details provided under Contact Us section).
We do not store credit card information on our website. Your credit card information is safe with our payment solution providers.
You do not have to create an account on superminis.in when you place an order, and can simply proceed as a Guest Shopper. However, there are several benefits to creating an account. Please refer to the My Account page for more details.
We have a non-refundable flat shipping charge of INR 75 per order, applicable to all orders that have a value of less than INR 599 (net of all discounts, coupon codes, etc.). We offer free shipping on all orders with a value of INR 599 and above.
We make every effort to process your order as quickly as possible. Usually, orders are dispatched within 2-4 working days of the customer placing the order. However, in line with the Govt. guidelines for your state, delays might be experienced under certain circumstances. Upon the successful placing of an order and after Superminis has successfully handed over the order to its Logistics Partner, you will receive a unique tracking identity number through email & SMS. You may use the tracking number on the website of the Logistics Partner to check the status of the purchased Product(s) and the expected date of delivery.
No, at this point we are unable to offer overnight or expedited delivery service.
No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realise this item will not be available for next many days, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out-of-stock item.
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
No. Since we offer door to door deliveries through our Logistics Partners therefore, you must include full address details including a street address for the shipping address.
Upon the successful placing of an order and after Superminis has successfully handed over the order to its Logistics Partner, you will receive a unique tracking identity number through an email & SMS. You may use the tracking number on the website of the Logistics Partner to check the status of the purchased Product(s) and the expected date of delivery.
Once we receive your order, we take 2-4 working days to dispatch your order before handing it over to our Logistics Partner. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (email@example.com) with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the Logistics Partner then we are unable to make any shipping address changes.
Our Logistics Partner will attempt delivery 2 times at the delivery address specified by you at the time of placing the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable, please call the shipping company at their local number and quote your tracking number to trace your package. If the undelivered order is prepaid, we can initiate a refund for prepaid orders which may normally take up to 5 working days.
Here are some reasons why your package may be determined undeliverable:
Incorrect Address: Superminis does not take responsibility if the delivery address provided by you is incorrect or outdated. Please carefully check to make sure that you have supplied a current and correct shipping address.
Address Format: If you supply a Post Office Box for your shipping address, Logistics Partner will be unable to deliver your package. We will try to catch this problem prior to shipping. Please make sure that you do not supply a Post Office Box address for your shipping address.
Failed Delivery Attempts: Our Logistics Partner will make two (2) attempts to deliver your package. If you are generally not home during delivery hours, please use a shipping address where someone will be available to receive the package. If the driver has made two (2) failed delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable, please call the shipping company's customer service at their local number and quote your tracking number to trace your package.
Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.
Please email us or call us through our “Contact Us” page. You can also send a WhatsApp message from the chat bot visible at the bottom of your screen.
If you have any problems or concerns about your order, please email us at firstname.lastname@example.org or call on our helpline number provided under Contact Us.
You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.
Orders can be cancelled only before shipment has been dispatched. After dispatch, the courier company will attempt the delivery of the order twice (2 times), post which the product will be sent back to the warehouse. We can initiate an exchange or a refund for prepaid orders which may normally take up to 5 working days.
Returns & Exchanges
We have 10 days return or exchange policy on all products, excluding - Innerwear - Vests, Bloomer, Panties, Boxers, Diapers/Nappies; subject to the terms and conditions as specified under Returns & Exchange Policy. Kindly refer to the policy in detail.
All refunds will be credited/paid back through the same mode of payment as used during the purchase that may take up to 5 working days from the date when product is received back in our warehouse. All returned products should be in their original packing and condition, unaltered, unused and the tag should be attached to the product.
All products can be exchanged within 10 days from the date when the original order is received by the customer. All exchanged products should be in their original packing and condition, unaltered, unused and the tag should be attached to the product.
Reversed Pickup - Shipping Cost: No Shipping cost only for the first exchange request. Subsequent exchange requests do not carry any such adjustment. In case of more than one exchange, customer will have to bear the subsequent costs of reverse pick and delivery i.e. INR 200.