Returns/ Exchange/ Cancellation/ Shipping Cost Policy

The table below describes the return/exchange/cancellation policy, subject to the main Terms and Conditions, as may be amended from time to time, for use of this website for services provided by ASW Retail Corporation. Customers are advised to go through the Terms and Conditions Policies.

Return And Exchange Condition Details
Innerwear - Vests, Bloomer, Panties, Boxers
Diapers/Nappies
For hygiene reasons, products belong to these categories are non-returnable.
Products other than Innerwear and Diapering Return & Exchange due to (size and style issues) can be done within 10 days from the date of delivery for all orders. Tags should be intact and product should be unused.
Damaged Products Inform Customer Support Team (through email or WhatsApp) within 48 hours of delivery if the product is damaged. 'Damage' does not include any issue pertaining to the style/design of the product purchased.
Altered Merchandise No exchanges or refunds will be made against the product which has been altered by the customer.
Cancellation Orders can be cancelled only before shipment has been dispatched. After dispatch, the courier company will attempt the delivery of the order twice, post which the product will be sent back to the warehouse. We can initiate an exchange or a refund for prepaid orders which may normally take up to 5 working days.
 Refund Initiation All refunds will be credited/paid back through the same mode of payment as used during the purchase.
Reversed Pickup - Shipping Cost No Shipping cost only for the first exchange request. Subsequent exchange requests do not carry any such adjustment.
In case of more than one exchange, customer has to bear the subsequent costs of reverse pick and delivery i.e INR 200.